Frequently Asked Questions

About the IBM Skills Academy Program

Q: I am a faculty member. I like what I see, who do I contact for more information?

A: The Contact Us on the IBM Skills Academy landing page is a good place to start to reach out to an IBM representative for more information.

Q: I am a student. I like what I see. How do I sign up?
Q: How much does the program cost?
Q: Are courses available in other languages?

Access to Courses and Labs

Q: How do I check the availability and status of a service used in a lab?

A: Maintenance schedules, availability and status of services are available from the IBM Cloud website.

Q: How do I access a course once my school adopts the program?
Q: How do I use the token that my faculty provided?
Q: As a user, how do I maximize the course content in the portal view?
Q: I have applied the token that my faculty provided, now what?
Q: Do I have to be a student to sign up for these courses?
Q: As a faculty, I want to access course notes and other instructor materials.
Q: I am experiencing lag in viewing the simulated content. How do I improve the performance of viewing this content?
Q: I am logged in to the student dashboard but unable to see a course that I've recently applied a token. How can I get access to the course?
Q: I tried to log in to the associated Cloud account and am asked to upgrade the service and provide billing information. Yet I know Cloud access for Skills Academy is provided at no cost.
Q: I would like to understand the move to simulated labs in Skills Academy courses:

After the Course

Q: I've completed the course. Where is my badge?

A: Upon successful completion of the required learning modules workshops and exams students are eligible for a badge. Contact your faculty guide for completion criteria and receipt of a badge.

Q: Can I retake the course?
Q: How long will the course materials be available to me?

If you need help please use the contacts below

IBM Skills Academy Badges inquiries

For specific inquiries about the IBM Skills Academy badges, please contact
ibmsaus@us.ibm.com

IBM Badge Program inquiries

For general inquiries related to the IBM Digital Badge Program, please contact
badge@us.ibm.com

Acclaim Support

For questions related to your Acclaim badge earner account and profile, as well as issues related to claiming your badge after receiving a notification, go to 
http://support.youracclaim.com

NOTICE: IBM leverages the services of Credly's Acclaim platform, a 3rd party data processor authorized by IBM and located in the United States, to assist in the administration of the IBM Digital Badge program. In order to issue you an IBM Digital Badge, your personal information (name, email address, and badge earned) will be shared with the Credly’s Acclaim platform.  You will receive an email notification from Acclaim with instructions for claiming the badge. Your personal information is used to issue your badge and for program reporting and operational purposes. It will be handled in a manner consistent with IBM privacy practices.  The IBM Privacy Statement can be viewed here. IBM employees can view the IBM Internal Privacy Statement here.